FAQ

1.  After logging in, click on 'My Profile' in the upper right corner.

2. Click on 'Modify' to enter the settings page.

3. Click on 'Do you agree to receive email?' to start receiving notification emails.

A :

In the case of its IP Camera, you can check the Video/Audio output at the same time by entering the following RTSP command into the VNC player.
E.g.) rtsp://{ip address}:554/onvif/media?profile=Profile1

- If you want to test audio only, you can use the following RTSP command (H.265 Camera Only)
E.g.) rtsp://{ip address}:554/trackID=90
      

- If the audio is not heard in VNC, etc., check the Audio Track or Output device information setting in the Audio menu.

Q: We noticed that his IDLA does not offer the DC-T6233HRXL as available for IDLA service.
I checked our IDLA and have the same issue. We have DC-D6233HRXL connected but it doesnt appear in the IDLA availability list.
 

A : 
DC-T6233HRXL is VA Edge camera which support Line crossing, Loitering, Object detection.
 
IDLA does not support IDIS VA Edge camera.
If you want to use that camera o IDLA service, 
It needs to change DC-T6233HRXL to DC-T3233HRXL. 
 
it can be changed by firmware upgrade. 
 

A: Both functions are events that occur when the screen is covered by someone. 
The difference between the two features is Video Blind does not generate a Video Blind off message until the screen cover is resolved, 
Tempering causes on and off when screen coverings occur, regardless of whether screen coverings are resolved.

A: Yes, the camera's own SD recording status is not displayed on the OSD.
The recording status OSD is displayed by referring to the recording status information sent by the device, but the camera does not deliver the information.

A : An additional IP camera can be connected to the LAN/POE OUT PORT of DV-1304-A, and POE is provided. 
However, it is necessary to connect a DC 48V Adapter to use it. 

Refer to the following for details on the power supply.

0. 0. DV-1304-A can be powered w/ two power sources
1. 1. when powered via PoE (802.3at class 4 25W)
=> when powered w/ PoE, only the DV-1304-A works and it will draw max 25W
=> the PoE power draw in the NVR is showing total. please ignore the per channel power consumption
 
2. 2.  when powered by DC 48V@1A on the DC power in terminal (48VDC@0.8A = 38.4W)
=> the PoE Out on DV-1304-A is only powered when DC power is used
=> it will draw max 1A and use about 38.4W for both DV-1304-A and PoE out
=> it can supply 48V@0.35A max on the port PSE (16.8W), so it's about, 802.3af class3 (15.4 W max)

A. Make sure the time is synchronized on both devices and check "Using Onvif Option" if it's available.

A. Yes. You can use the camera but please note that the support will be limited for umcompatible cameras.

A. [NVR] SMTP 503 Error

This error often reported an email account is provided by Google Gmail.

Go to Google account > Personal Setting > Untick Unknown Source Checkbox.

A. In general, setup should be done 3 sides to use a network keyboard.

1. Keyboard local side : Device setting page from IDIS Discovery Tool : Register Server

2. ISS setup side : Register a network keyboard at Device tab.

3. ISS Client setup side : Turn on "Use Network Keyboard" option from Preferences.

A. The error message means that the device sessions are fully occupied.

Try to remove some sessions or close connections from Clients.

A. CGNAT means Carrier-grade NAT and this is used a solution for IP address exhaustion. 

Lots of Internet Service Providers(ISP) implementing this device in 3 network infrastructure.

This could impact on the stability of FEN connection on your client devices.

In this case, call local ISP and ask them opt-out from CGNAT Pool. Implementing a FEN relay service also can be a solution for this issue.

A. Prepare a PC and connect HDMI encoder. Run the video on the PC and register the HDMI encoder to NVR or ISS.

A. The debug information is extracted based on the time of extraction.

After first export, based on the existing file, only the new debug is extracted.

Therefore, if there is no new information, it will have same size. On the contrary, if there is new, it extract new information only.

A. CGNAT means Carrier-grade NAT and this is used a solution for IP address exhaustion. Lots of Internet Service Providers(ISP) implementing this device in there network infrastructure.
This could impact on the stability of FEN connection on your client devices. In this case, call local ISP and ask them opt-out from CGNAT pool.