FAQ

A. FEN relay server is a server that relays data from IDIS device to client software.

This often can overcome a limitation caused by complex network infrastructure.

However, additional configuration and decision have to made by customers.

A. There won't be problem in the snow-covered image.

However, if there is a snowman or a snowy, it can cause misrecognized problems.

A. No, IDIS Mobile Plus doesn't support Playback Audio yet.

A. Because the status is notified to the FEN server every 3 minutes, the connection is maintained.

A. When installing and operating ISS on a cloud server such as Azure, the basic h/w information of the server could be changed, [Cloud authentication method] must be used for the license registration method.
If customer uses the license type, ISS is designed to accept and update the authentication method from the cloud server from time to time to maintain License authentication.

To do this, the server must always be connected to the Internet.

A : Yes, they can use the same login information, if one channel is just created on ISS, one of the apps is able to be registered,
But another will be failed to register, because the channel will be full.

In this case, the one channel for app2 needs to be created. 

A : first of all, It requires IDIS Mobile camera channel on ISS in advance, and then the Mobile camera accesses Admin service.
Then, the image traffic flows to Mobile Camera => ISS Mobile service => ISS Streaming service => Live view or ISS Recording service 

A : for this, Admin, Streaming, Monitoring, Mobile service must be installed. And Recording service is also required for the recording.
 

A.

In the past, you could select which interface (LAN, RS232, 485, etc.) to use in the Text-In setting within the Event, but in the recently released new firmware, this part has been organized and functionally separated.

Changes
- Add Device Type/Port settings to be used in TextIn in advance in "DEVICE->Connector" as shown below, and then
Changed the way to select the Connector to use in "Event->Text-In".

A. Please visit "Technology Partners" page
https://www.idisglobal.com/index/techpartner?lang=EN&country=IDIS

A: Go to IDIS Solution Suite Setup -> Device -> Select Device -> Open Tree menu -> Select Camera -> Edit Device -> Turn on Associated Audio Channel

The device must support audio.

A: Yes, the 2 camera models can record audio, and listen to audio from live monitoring.

Q. When I try to register the Mobile camera app to the ISS, it fails. Why?

A. 

IDIS Mobile camera app is classified as 3rd party device license, not IDIS Device license according to company regulations.
Therefore, 3rd party device number must be added to the license as much as the number of mobile camera apps to be registered.

This is because in the TR-4216 products, a policy to apply weights to bitrate to reinforce image quality at low tips has been applied.

Yes. It is recorded as 'Fan Error(CPU)'.