| 46 | Software | Q. How to use "Reconstruct" feature in IDIS Solution Suite to recover information in recorded data? | 2018-06-04 |
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A.
In case that a HDD has bad sectors and those sectors might corrupt time information in recorded data with a low possibility. This makes some recorded data invisible on Timetable.
To fix this, pelease execute “Reconsturct” feature in IDIS Solution Suite Setup. The feature is to newly build time information table out of recorded data. The task of reconstructing time information will run in the background.
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| 45 | Software | Q. We are going to do an internal test before we install ANPR(LPR) on a customer site. What is the specification required for ANPR Server? | 2018-02-13 |
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A.
The Server Specification is determined by the following procedure.
For example, Assume that you are performing license plate recognition for three lanes in Europe, The required CPU score is 10710. Visit the site below to find the cpu for the 10710. Intel Core i7-4790K or so. http://www.cpubenchmark.net/high_end_cpus.html
The recommended server specification is as follows. CPU : Intel Core i&-4790K or higher RAM : 16GB RAM , But, if the number of ANPR engine is more than 2, 32GB RAM is recommended. |
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| 44 | Software | Q. I cannot watch live and playback image of the NVR in IDIS Solution Suite Client. | 2017-12-12 |
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A.
To connect to the ISS Expert, uPnP setting in the NVR and manual Port Forwarding to the router are required. However, if you set only those settings, ISS(IDIS Solution Suite) Expert will give a private IP address of the NVR to ISS client over WAN network, and you will not be able to connect the NVR with the private IP address.
In this case, FEN service is the solution for the problem.
Register a NVR to FEN Server, FEN server will pass the both of IP addresses of NVR such as public and private to the client, it will make the client access the NVR correctly.
Then the Network configuration diagram looks like this.
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| 43 | Software | Q. How to set User Alarm-in configuration on IDIS Solution Suite? | 2017-09-19 |
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A.
Please refer to the attachment for how to set up user alarm-in in IDIS Solution Suite |
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| 42 | Software | Q. How to set Loadbalancing on IDIS Solution Suite? | 2017-09-19 |
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A.
IDIS Solution Suite supports load balancing with more than one streaming services.
Devices are evenly allocated to streaming services when in load balancing mode, and once one streaming service is gone offline, the other service takes all the devices from the old service.
Please refer to the attachment to find out how to configure load balancing. |
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| 41 | Software | Q. Which SQLite version is compatible with IDIS Solution Suite? | 2017-07-03 |
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A.
SQLite has been used in ISS and the latest SQLite version compatible with ISS is 3.7.7.1.
ISS has its own DB files instead of DBMS files. So, ISS DB cannot be directly accessed by SQL commands because the DB files are encrypted and GDK, an IDIS Open Source Software, should be used to access the ISS DB.
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| 40 | Software | Q. Is it possible to play a video in a HDD from an NVR on PC? | 2017-06-27 |
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A.
With iHDP feature, it is possible to playback recorded data in a HDD that had been used in a NVR. Please refer to the attachment. |
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| 39 | Software | Q. How to use Quick Controls in IDIS Center? | 2017-06-23 |
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A.
1. Quick Zoom
a. Ctrl + L-Button Drag Rectangle (on Original Image) : Dynamic Zoom
b. Ctrl + L-Button Drag : Panning Zoom-In Image
c. Ctrl + M-Button Down : Reset (Original Image)
d. Ctrl + Wheel Scroll : Zoom-In / Out (Step)
2. Quick Dewarp
a. Ctrl + L-Button Drag Rectangle (on Original Image) : Dynamic PT(Fov.)
b. Ctrl + M-Button Down : Reset (Original Image)
c. Ctrl + Wheel Scroll : Fov-In / Out (Step)
d. Ctrl + R-Button Drag (Up<->Down) : Fov-In / Out
3. Quick PTZ (IDIS Camera Rubber Band)
a. Ctrl + L-Button Drag : Rubber Band
b. Ctrl + R-Button Drag : Zoom-In / Out
c. Ctrl + Wheel Scroll : Zoom-In / Out (Step)
d. Ctrl + Shift + Click : Sling Shot
Quick Control is available in v4.2.0 or higher version.
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| 38 | Software | Q. How to change IDIS Solution Suite software license method from online to offline? | 2017-06-22 |
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A.
Here are simple steps to change licensing method to offline from online.
- Go to Start > IDIS Solution Suite > License Tool. - Run License Tool. - Click Update as the image below shows.
- Select "OFFLINE" and proceed the rest of the steps as you authenticate the license via online licensing method.
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| 37 | Software | Q. What is the procedure to activate license for IDIS Solution suite ? | 2017-06-22 |
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A.
A license for IDIS Solution Suite is activated via either offline or online. Please have a look at the attachment for further steps.
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| 36 | Software | Q. What video codecs does IDIS Solution Suite support ? | 2017-06-19 |
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A.
The video codecs IDIS Solution Suite supports are listed below - H.264 - H.265 - MPEG4 - MJPEG (Data per MJPEG image is relatively huge and likely to cause fps dropping, broken images, or slow decoding depending on PC specification at an IDIS Solution Suite Client end.) - MxPEG (Mobotix cameras exclusive) |
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| 35 | Software | Q. What should I do if I find critical errors while using IDIS Solution Suite ? | 2017-06-13 |
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A.
IDIS Solution Suite has a utility to export log and setup files. The path below is to get to the utility, Problem Reporter. - File Start > Program > IDIS Solution Suite > Utility > Problem Reporter
Set a duration of time when a problem is thought to be occurred. Click "Okay" to save logs and setup files in a Zip file with a name like "crashdump_20170613_103808"
Or you can even set the utility to extract the files periodically for a better maintenance.
Once you get a file from Problem Reporter, please report an issue to distributor from which you bought IDIS products or IDIS Technical Support team(techsupport@idisglobal.com)
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| 34 | Software | Q. What is the maximum number of identifier I can create? | 2017-04-17 |
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A.
Identifiers, numbers in square brackets in the picture below. are only available in IDIS Solution Suite Video Wall Agent and used for an IDIS Network Keyboard to select a device to control. The identifiers can increase as many as the number of devices that ISS Administration service can register because there is no limitation on the number of identifier.
 In addition, Identifiers appears only in Video Wall Agent, not in IDIS Center or IDIS Solution Suite Client, and one IDIS Solution Suite Administration service can register 1024 devices.
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| 33 | Software | Q. What should I do if I cannot scan any camera with Auto Scan in IDIS Solution Suite setup? | 2017-04-11 |
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A.
When there is a software distributed by Apple running in a PC. Auto Scan of IDIS Solution Suite uses mDNSResponder service distributed by Apple. Software made by Apple also uses mDNSResponder. So, sometimes the Apple software conflict with Auto Scan of IDIS Solution Suite and IDIS Solution Suite cannot scan cameras.
Please delete Apple software if it is installed in a PC where IDIS Solution Suite is installed for better device scanning. Or, keep a PC or PCs to be utilized only for IDIS Solution Suite.
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| 32 | Software | Q. What should I do If I lost login password for IDIS Solution Suite? | 2017-04-11 |
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A.
We provide you with a temporary password that you can login your IDIS Solution Suite to reset the password. Before giving you a temporary password, you must send us the Secret Key of your IDIS Solution Suite first.
The steps to get Secret Key are as below.
1) Run Secret Key in Utility of IDIS Solution Suite. 2) Click "Create Secret Key".
3) Save "EncryptedKey.dat" file.
4) Send the file to the distributor from who you purchased the ISS.
5) The distributor passes the encrypted key to IDIS technical support team, and you will get a temporary password soon. |
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