FAQ

1.  After logging in, click on 'My Profile' in the upper right corner.

2. Click on 'Modify' to enter the settings page.

3. Click on 'Do you agree to receive email?' to start receiving notification emails.

A :

In the case of its IP Camera, you can check the Video/Audio output at the same time by entering the following RTSP command into the VNC player.
E.g.) rtsp://{ip address}:554/onvif/media?profile=Profile1

- If you want to test audio only, you can use the following RTSP command (H.265 Camera Only)
E.g.) rtsp://{ip address}:554/trackID=90
      

- If the audio is not heard in VNC, etc., check the Audio Track or Output device information setting in the Audio menu.

A : In the current local environment of one computer 
Person Match Service and Video Analytics Service cannot be working together. 

Current local computer IP: 172.17.27.17 
Current INEX(ISS) Version: Expert 4.0.4 
Install the current Video Analytics Service and Person Match Service on the same computer 

It is possible to install it, but it is confirmed that it does not work properly as shown in the following figure. The reason why the service cannot be loaded properly in Admin is that it does not work properly as confirmed by Service Manager.

Person If you want to use both Match Service and Video Analytics Service together, you can install the service separately on different computers, and then connect it to the same network by looking at the adminip. 

※For reference, if Person Match Service is being used on one computer, Person Match Service cannot be used on another computer.

Test Sample Method 

1. Prior to making sure NVR is on the same network as my pc 
2. Webhook site access -> check red box (pictured below) 
3. Make sure to write your own unique number in the red box when setting up NVR -> Notification -> HTTP settings (see other pictures)
4. NVR ->Custom Value -> Set as shown below (sample)

5. For example, if you want to capture an event for a particular situation with your camera and receive the result as HTTP JSON, you can set it as follows
    6. 6. EVENT -> Motion -> zone, setup, condition setup -> Actions -> notify -> HTTP click -> ok

Q: We noticed that his IDLA does not offer the DC-T6233HRXL as available for IDLA service.
I checked our IDLA and have the same issue. We have DC-D6233HRXL connected but it doesnt appear in the IDLA availability list.
 

A : 
DC-T6233HRXL is VA Edge camera which support Line crossing, Loitering, Object detection.
 
IDLA does not support IDIS VA Edge camera.
If you want to use that camera o IDLA service, 
It needs to change DC-T6233HRXL to DC-T3233HRXL. 
 
it can be changed by firmware upgrade. 
 

A: Both functions are events that occur when the screen is covered by someone. 
The difference between the two features is Video Blind does not generate a Video Blind off message until the screen cover is resolved, 
Tempering causes on and off when screen coverings occur, regardless of whether screen coverings are resolved.

At Customer PJT, which was built in 2018, 
I'm trying to build additional ISS Backup service, and I have a license inquiry. 
 
The customer will probably install each backup service under admin. 
In this case,
1. Do I just follow the 1st admin backup device below for the license? 
2. Or should I buy a backup device channel as well? 

A: 
You can follow the Backup Device on the system on which the backup service will operate.
When the Backup service is registered with Admin, Admin, 
When the Backup service is registered with Federation, it is Federation.

A: Yes, the camera's own SD recording status is not displayed on the OSD.
The recording status OSD is displayed by referring to the recording status information sent by the device, but the camera does not deliver the information.

A : Regards to DR-6500, 
From the v8.1.0, below features support on special version, we called SI Firmware.
 
Please contact IDIS support team, we will help you.
support@idisglobal.com

A : I have confirmed and shared the new TR-2516 constraints.
 
Issue: Provision AHD, Hik TVI 4MP/5MP camera shown only 1280x1440 when connected to TR-2516.
- Maximum resolution possible when the same camera is connected to the TR-1508.
 
The issue is limited to 4M Half/5M Half mode due to TR-2516 chipset performance limit.
TR-150x/TR-2504/TR-2508/TR-45xx have no chipset performance limitations.
Example)
4M30 : (Recognized as 4M Half) 1280x1440 15ips
4M15 : 2560x1440 7ips
5M20 : (recognized as 5M Half) 1280x1920 10ips 
5M12 : 2560x1920 7ips
 
If IPS is set lower in AHD, TVI camera settings, TR-2516 will enable resolution rather than half mode.

Third-party AHD (Provision) and TVI (Hik) cameras found on Onsite do not have 4M15ips and 5M12ips options.
In this case, TR-2516 does not enable maximum camera resolution.
- 5M 12.5ips is supported for IDIS TVI 5M models, so maximum resolution is available.
 
Other models, TR-15xx, TR-2504/2508, and TR-4508/4516, do not have this constraint, so this is not a problem.

A: DR-1000 series is a small form factor product and supports only IDIS cameras. Non-Onvif third-party cameras are not supported.

A : An additional IP camera can be connected to the LAN/POE OUT PORT of DV-1304-A, and POE is provided. 
However, it is necessary to connect a DC 48V Adapter to use it. 

Refer to the following for details on the power supply.

0. 0. DV-1304-A can be powered w/ two power sources
1. 1. when powered via PoE (802.3at class 4 25W)
=> when powered w/ PoE, only the DV-1304-A works and it will draw max 25W
=> the PoE power draw in the NVR is showing total. please ignore the per channel power consumption
 
2. 2.  when powered by DC 48V@1A on the DC power in terminal (48VDC@0.8A = 38.4W)
=> the PoE Out on DV-1304-A is only powered when DC power is used
=> it will draw max 1A and use about 38.4W for both DV-1304-A and PoE out
=> it can supply 48V@0.35A max on the port PSE (16.8W), so it's about, 802.3af class3 (15.4 W max)

A : If you have backed-up ISS settings (*.iexp), importing them will enable existing data to be recognized.
If you do not have an existing setup backup, the ISS Setup>Recording Service>Storage>Import function can retrieve the existing recording data and retrieve it as a deleted device.

Q : 
We found a possible issue with the PoE on this device. The problem happens when the IR lights come on in the cameras. There seems to be a PoE overload so one camera loses power.

When we turn off the IR light on the bullet camera, then the Fisheye camera that turned off comes on again.

The below is the PoE status with the bullet IR turned off.

This is with the Bullet IR turned On

A. 

From products produced since June 2022, (PD69104B1)
The PSE controller has been changed and has the following restrictions.
 
The corresponding NVR is determined by the following circumstances.
 
1. Current: Port is managed by Group, power is limited if it exceeds 37W per Group.
- - Gruop0 : CAM1 ~ 5
- - Group1 : CAM5 ~ 8
 
All cameras are currently connected to Group0.

To solve the problem,
Connecting the camera to Group0 and Group1 seperately would solve the problem

A :  Officially, we can say 1 IPC linked from the camera. 
 
Power
PoE, IEEE 802.3at(Class 4), 25.5W
(DC OUT : 42.5-57V=, 0.3A MAX)
 
DC OUT is extended port. 
42.5V x 0.3A = 12.75W (min)
57V x 0.3A = 17.1W(Max)
 
So, at least DC OUT (Extender port) can provide 12.75W~17.1W
 
Basically, DC-D4517 series consumes about 7W.
12.75W – 7W = 5.75W. thus it’s not enough to support additional third camera.