FAQ

Ex) TR-2504 : Playback speed as below.

Playback 

- 120/100 ips@ CIF, 2CIF, D1, 960H(NTSC/PAL)
- 120/100 ips@ HD(30p/25p)
- 120/100 ips@ FHD(30p/25p)
- 72ips@ 3MP, 60 ips@ 4MP, 40 ips@ 5MP

Recording per ch ips

- Recording below 2m. - 30ips.
- 3M recording ips : 18ips
- 4M recording ips : 15ips.
- 5M recording ips : 10ips.
 

FHD playback means that 30ips per second is played per channel when played on a four-division screen. (total = 30ips * 4 = 120ips)

Likewise, 3M is recorded  18ips per ch, so playback at full speed at 72ips when it is four-division screen.(4M at 60ips, 5M at 40ips)

For example, "4ch 1080p synchronous playback" means that 2M camera will be played at full speed on a four-division screen on a 4CH recorder.

(But, It's not 'Synchronous Playback', if there are other interference during playback such as iRAS watch/search connection, clip copy etc)

1. Description

This document guides how to access ISS WEB service from remote site

<Tested network diagram>

Remote PC access local ISS server by Web service

2. How to configure

#1. Install ISS with latest firmware

 + install ADM, MON, STR, WEB Service

 + and add devices(NVR, IPC..)

#2. Open ISS service manager and each services should set ‘External IP address’

 + the address of External IP is the Router’s uplink IP

 + at least, ADM, STR, WEB, (MON) service should be set.

#3. Go to Router setting,

Set Port forwarding as below service ports.

11001 ~ 11009 (ISS service port)

8080 (ISS Web service port)

#4. Run Chrome or IE and enther ‘<Router’s uplink:8080>

Then you can access ISS web and watch live view.

Note : if web service does not work, restart the service once and try again.

IS-1100 does not support SATA HDD. You must use an NLSAS TYPE HDD.

DirectIP 1.0 Camera and DV-2232 should be in the same network. 
In some cases, DirectIP 1.0 cameras requires additional settings to use DV-2232 COVID-19 video analytics.
If you cannot see the VA working on the IDIS Center, please change camera protocol as DirectIP

If the PIR sensor is not working, please check your NVR is on a 'Self-Guard' mode.
PIR Sensor is working on 'Self-Guard' mode.

You can disable 2FA by email authentication or UPR(User Password Reset) function.
 - To use email authentication, the FEN setup must be configured. 
 - To use the UPR function, the UPR file must be saved in advance.
Please refer to the manual for more detailed information.

If the above two methods are not applicable, the factory reset of the NVR is required. Please contact techsupport@idisglobal.com for more information.

- System/Debug Log in the Memory
- Event Log in the SSD/HDD

The priority in which the camera title is displayed in IDIS web is as follows:

1st priority: The title entered through mouse right-click > 'Change Camera Title'
2nd priority: The tile entered in the Camera Setup > System > Name
 ※ If both two names are deleted, no title is displayed while IDIS Web is in use.
 ※ When reconnecting to IDIS Web, if there is no camera title, it is displayed as Camera 1, Camera 2, … etc.

The title entered through the mouse right-click is saved as an ini file in Windows, so you need to delete the ini file to delete the name.

The maximum number of IDIS Center Emergency Event Panel Event Count is 100,000.
Please refer to the IDIS Center Manual for more information.

For some camera models, there is no reset button. Please contact techsupport@idisglobal.com for more information.

It means NVR memory is not enough. This can be caused when the cameras might be not compatible with the NVR.

The Instant Recording data is stored in the same way as event recording. Older data is overwritten sequentially with new data. Please refer to the ISS manual for more information.

Normal active mics will work with IDIS products. Please refer to the product manual or A&E specification for hardware specifications.

The service port of ISS Web service is 8080. Because, basically, most of the other web services use 80 port as default. 

No, IDIS products only support FTP.