FAQ

DirectIP NVR keeps two copies of FW and NVR setup(configuration) images on its NAND memory. Usually, its first copy is used for normal operation.

Once in a while, NAND Flash Memory may fail, causing the unit to fail to boot up properly to load the Linux/NVR apps. When a DirectIP NVR detects 20 consecutive booting failures, it switches its active partition to the second copy to load the FW/setup properly. (It takes about 45sec for a full booting for DR-4/6100, DR-4/6200 series, so rebooting 20 failures will take about 15 min or so)

First, try pinhole reset and if the unit continues to reboot, wait about 15 min or so.

You can get the latest firmware from http://www.idisglobal.com/support/csdownload.

Please ask to techsupport@idisglobal.com if the release note of firmware is needed.

All NVR models that have an eSATA port are compatible with DA-ES1104.
IDIS provides 4 DA-ES1104 models. (DA-ES1104, DA-ES1104B, DA-ES1104C, DA-ES1104D)
Each model's compatibility varies. Please refer to Products > Accessories > External Storage

The HDD compatibility information can be checked in HDD Compatibility.
The path is Products > HDD Compatibility

DR-4200 and DR-62/6300 series NVRs support the RAID 1 for redundant data protection. In addition, DA-ES1104 (IDIS eSATA Storage) can be connected to the NVR for extending the recording storage capability.

The NVR access can be protected by various authority levels; the user can add various user levels, and change them different accessing authorities. 256 users and 64 groups can be registered with various authority levels.

Please refer to manuals at Download Center of www.idisglobal.com.

NVR DR-2/4/6/8000 series manual: Configuration > System Setup > User

On the NVR, go to Setup > System > User

Go to Settings > Network > General

Please refer to manuals at Download Center of www.idisglobal.com

NVR DR-2/4/6/8000 series Operation Manual(OM): Part 2 - Configuration > Camera >  Stream Ⅰ

Go to Setup > Camera > StreamⅠ

The Bitrate varies depending on ips and resolution.

Please refer to manuals at Download Center of www.idisglobal.com

NVR DR-2/4/6/8000 series Operation Manual(OM): Part 2 - Configuration > FEN

The content for FEN configuration in any IDIS NVR manual is applied for all the IDIS NVR series.

 Go to Settings > Network > WAN > Use UPnP

Go to Camera Registration > Scan > Third Party Scan

IDIS is providing various applications to support each type of mobile phone.
There are mobile apps for iPhone, android and window phone.
Apps can be found by “idis mobile” as a searching string.
IDIS Mobile supports many features of live, play, alarm control, etc

Privacy masks is a feature that masking some area where the user doesn’t want to show.
The masked area will not be shown in either live mode or playback. These areas don’t contain any image data. Only black boxes can be seen on the screen.
Up to 16 areas for privacy masking can be set on the image.

The firmware files are different from each type of camera.
You have to prepare a firmware file(.rui) that is suitable for the camera.

1) From DirectIP NVR
In Setup > Camera > Upgrade, you can upgrade cameras directly from NVR.
Firmware files should be stored in the USB memory stick which will be connected to the NVR.

2) From IDIS Discovery
To upgrade the camera from IDIS Discovery, both PC and Camera must be in the same subnet. Verify the IP address first before trying to upgrade.
The menu for the upgrade can be found from the Management in the top menu bar.

The IK rating classifies the level of protection that electrical appliances provide against mechanical impacts from outside. It is defined by standard IEC 62262. The degree of mechanical protection is identified by a code that consists of the letters IK followed by two digits: