FAQ

Please refer to the attachment for how to set up user alarm-in in IDIS Solution Suite

IDIS Solution Suite supports load balancing with more than one streaming services.

Devices are evenly allocated to streaming services when in load balancing mode, and once one streaming service is gone offline, the other service takes all the devices from the old service. 

Please refer to the attachment to find out how to configure load balancing. 

TR series can connect maximum 10 RTSP sessions. This goes the same for TR-22xx and TR-42xx series.

The sum of RTSP sessions and live monitoring (watch) channels for TR series is maximum 10.

The network transmission performance of TR-2204 is as follows mentioned in our global web site.

- 30ips @ Full HD per channel, shared with recording.

That is, TR-2204 can multiple RTSP channels more than 4, but, the transmission performance depends on the number of recording operation channels as well as the number of RTSP and watch channels.

But, TR-4208(R) and TR-4216(R) can support up to 120 ips@Full HD regardless of recording operation with multiple RTSP channels.

So, we recommend to use TR-42xx TVR if the RTSP stream performance should be stable regardless of recording operation.

As resolution of a camera increases, a NVR to which the camera is registered needs more performance to recording as well as to decoding it on-screen. Sometimes it takes even more resource when it is transmitting images to a client. 

For easier and simpler designing cameras and NVRs, please refer to the table attached below.

updated (13th Jan 2020) : 

From v5.2.0 or higher version, channel allocation issue has been solved.

SQLite has been used in ISS and the latest SQLite version compatible with ISS is 3.7.7.1.

ISS has its own DB files instead of DBMS files. So, ISS DB cannot be directly accessed by SQL commands because the DB files are encrypted and GDK, an IDIS Open Source Software, should be used to access the ISS DB.

With iHDP feature, it is possible to playback recorded data in a HDD that had been used in a NVR. 

Please refer to the attachment.

Here are simple steps to change licensing method to offline from online.

- Go to Start > IDIS Solution Suite > License Tool.

- Run License Tool.

- Click Update as the image below shows.

- Select "OFFLINE" and proceed the rest of the steps as you authenticate the license via online licensing method. 

A license for IDIS Solution Suite is activated via either offline or online.

Please have a look at the attachment for further steps.

DirectIP NVRs

- DR-2300 series: v3.0.0 or higher

- DR-4300 series: v3.1.0 or higher

- DR-6300 series: v3.1.0 or higher

- DR-8300 series: v3.1.0 or higher

Software

- IDIS Center: v4.1.0

- IDIS Solution Suite will support DV-1104 in a future version.

Please check if IR cut filter works properly.

When IR cut filter is switching, you will be able to hear a clicking sound from a camera. 

There are two ways to hear the sound of IR cut filter switching, one is to reboot a camera and the other is to switch the filter manually on a setup page of a camera.

As a camera boots up, it switches IR cut filter and you can hear a clicking sound. 

Or, go to Remote Setup page of a camera and change IR Cut Filter option to "Daytime Mode" so that the camera can switch the filter manually.

If you do not hear a clicking sound from a camera when you expect to hear the sound, it would be likely to be a hardware issue, please contact the distributor who you purchased the camera or IDIS Technical Support team.

The video codecs IDIS Solution Suite supports are listed below

- H.264

- H.265

- MPEG4

- MJPEG (Data per MJPEG image is relatively huge and likely to cause fps dropping, broken images, or slow decoding depending on PC specification at an IDIS Solution Suite Client end.) 

- MxPEG (Mobotix cameras exclusive)

IDIS Solution Suite has a utility to export log and setup files.

The path below is to get to the utility, Problem Reporter.

- File Start > Program > IDIS Solution Suite > Utility > Problem Reporter

Set a duration of time when a problem is thought to be occurred.

Click "Okay" to save logs and setup files in a Zip file with a name like "crashdump_20170613_103808"

Or you can even set the utility to extract the files periodically for a better maintenance.

Once you get a file from Problem Reporter, please report an issue to distributor from which you bought IDIS products or IDIS Technical Support team(techsupport@idisglobal.com) 

The most likely reason is that somebody opened up IR LED part and fiddled the Zoom lens before. Then the actual location of step motor in zoom lens and where the software thinks the step motor are different, and the difference makes one push malfunction.

To reset the Zoom lens,

1)    Press “Near” button on controller in PTZ mode on a NVR screen so that the Zoom lens can get as wide as it can get.

2)    Press One Push, then it will be focused.