FAQ

Q : What is the maximum distance I can reach with the PoE extender? 

A. it’s 100 meter. It’s same as ethernet interface. But you know, you have to consider margin for installation. 
I think most of installer takes about 70meter for the safe. 
 

A : you need to refer to the calculator and find which DA-ES1104 type compatible with DR-8532D
- when you click “External Storage Compatibility List” > you can see the DA-ES1104B type compatible with DR-8532D
- DA-ES1104B support upto 12TB

A. Make sure the time is synchronized on both devices and check "Using Onvif Option" if it's available.

A. Yes. You can use the camera but please note that the support will be limited for umcompatible cameras.

A. [NVR] SMTP 503 Error

This error often reported an email account is provided by Google Gmail.

Go to Google account > Personal Setting > Untick Unknown Source Checkbox.

A. In general, setup should be done 3 sides to use a network keyboard.

1. Keyboard local side : Device setting page from IDIS Discovery Tool : Register Server

2. ISS setup side : Register a network keyboard at Device tab.

3. ISS Client setup side : Turn on "Use Network Keyboard" option from Preferences.

A. The error message means that the device sessions are fully occupied.

Try to remove some sessions or close connections from Clients.

A. CGNAT means Carrier-grade NAT and this is used a solution for IP address exhaustion. 

Lots of Internet Service Providers(ISP) implementing this device in 3 network infrastructure.

This could impact on the stability of FEN connection on your client devices.

In this case, call local ISP and ask them opt-out from CGNAT Pool. Implementing a FEN relay service also can be a solution for this issue.

A. INK1200 network keyboard can control IDIS Camera's Wiper.

* Commands :

- Input keys when a camera pane is selected.

- Wiper ON : Press 1 Press AUX (Wiper will move 3 times)

- Wiper OFF : Press Press AUX + Shift(together) (Wiper will stop moving)

A. Yes. it is possible from IDIS Center version over 6.1.0.

A. Prepare a PC and connect HDMI encoder. Run the video on the PC and register the HDMI encoder to NVR or ISS.

A. No, Face Detection is available on the DV-1304-A.

A. DV-1304 has People Counting(Exceed the Occupancy Limit), Queue Monitoring(Queue Congestion), Heatmap, Mask Rule Violation and Social Distancing Violation Features.

DV-1304-A has Object Detection, Intrusion, Loitering, Line Crossing and Face Detection Features.

Q. If the mobile phone is in the WIFI, user can use Auto Login option.

However, it seems that auto log-in is not working when the IDIS Mobile Camera App comes up from the Background.

A. if the App comes up within 10 seconds after app goes background, the screen comes out as it is. 
After 10 seconds, it logs out.

After that, if user again runs the Mobile App, it will be auto log-in

A. Initialization takes about 30 seconds to setup.

In addtion, IDIS tells the build time is 200GB/hour regardless of mode. 

It is the worst case, so it's actually faster than this.