| 182 | General | Q. I want to access ISS Web service from external network, can you please guide us how to configure? | 2021-10-26 |
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A.
1. Description This document guides how to access ISS WEB service from remote site <Tested network diagram> Remote PC access local ISS server by Web service
2. How to configure #1. Install ISS with latest firmware + install ADM, MON, STR, WEB Service + and add devices(NVR, IPC..) #2. Open ISS service manager and each services should set ‘External IP address’ + the address of External IP is the Router’s uplink IP + at least, ADM, STR, WEB, (MON) service should be set.
#3. Go to Router setting, Set Port forwarding as below service ports. 11001 ~ 11009 (ISS service port) 8080 (ISS Web service port)
#4. Run Chrome or IE and enther ‘<Router’s uplink:8080> Then you can access ISS web and watch live view.
Note : if web service does not work, restart the service once and try again. |
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| 181 | General | Q. When I connect a SATA HDD to the IS-1100, it is not recognized. What's the reason? | 2021-10-26 |
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A.
IS-1100 does not support SATA HDD. You must use an NLSAS TYPE HDD. |
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| 180 | General | Q. [DV-2232] In case of using DirectIP 1.0 camera | 2021-10-26 |
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A.
DirectIP 1.0 Camera and DV-2232 should be in the same network. |
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| 179 | General | Q. [IoT]PIR sensor is not working | 2021-10-26 |
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A.
If the PIR sensor is not working, please check your NVR is on a 'Self-Guard' mode. |
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| 178 | Video Recorder | Q. How to disable 2FA feature | 2021-07-21 |
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A.
You can disable 2FA by email authentication or UPR(User Password Reset) function.
If the above two methods are not applicable, the factory reset of the NVR is required. Please contact techsupport@idisglobal.com for more information. |
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| 177 | Video Recorder | Q. Places where the logs are stored. | 2021-07-21 |
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A.
- System/Debug Log in the Memory |
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| 176 | Camera | Q. Camera title in IDIS Web | 2021-07-21 |
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A.
The priority in which the camera title is displayed in IDIS web is as follows:
The title entered through the mouse right-click is saved as an ini file in Windows, so you need to delete the ini file to delete the name. |
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| 175 | Software | Q. The maximum number of IDIS Center Emergency Event Panel Event Count | 2021-07-20 |
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A.
The maximum number of IDIS Center Emergency Event Panel Event Count is 100,000.
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| 174 | Camera | Q. There is no reset button on a camera, where is it? | 2021-07-20 |
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A.
For some camera models, there is no reset button. Please contact techsupport@idisglobal.com for more information. |
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| 173 | Video Recorder | Q. What does 'Out of Coder Memory' error from NVR mean? | 2021-07-20 |
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A.
It means NVR memory is not enough. This can be caused when the cameras might be not compatible with the NVR. |
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| 172 | Software | Q. IDIS Solution Suite Instant Recording Specification | 2021-07-20 |
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A.
The Instant Recording data is stored in the same way as event recording. Older data is overwritten sequentially with new data. Please refer to the ISS manual for more information. |
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| 171 | Accessory | Q. What kind of mic is compatible with IDIS camera and NVR? | 2021-07-20 |
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A.
Normal active mics will work with IDIS products. Please refer to the product manual or A&E specification for hardware specifications. |
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| 170 | Software | Q. I installed ISS WEB service, but when I try to access it with 80 port, it doesn't work. why? | 2021-07-20 |
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A.
The service port of ISS Web service is 8080. Because, basically, most of the other web services use 80 port as default. |
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| 169 | General | Q. Do IDIS products support SFTP and FTPS? | 2021-07-20 |
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A.
No, IDIS products only support FTP. |
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| 168 | General | Q. What is the FEN information update cycle? | 2021-06-10 |
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A.
Device - Delivers information periodically every 3 minutes & as soon as a change happens |
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